![]() Is the entire transfer window greyed out and unresponsive? In that case, our cookie wall is being blocked, which is usually also caused by your ad-blocker. Trying a different up-to-date browser or your browser's incognito/private mode may help you as well. Please turn off your ad-blocker and try again. So you've entered all the information that is required to send a transfer, but the Transfer button is still greyed out? That's most likely caused by an ad blocker. This will ensure those deadlines are met on time. In the meantime, you can send the recipient the download link you received in the upload confirmation email. We can help you out with that if you contact our Support team and send us the recipient's email address. If they still can't find it, it is most likely the case that your recipient's mail server is rejecting our emails. Ask your recipient to check their spam and hidden folders, as our email may have been filtered out.Check to see if you have sent the transfer to the correct email address.So you have sent your transfer off to your recipient, but the recipient did not receive the email with the download link? The recipient did not receive my transfer If your recipient can't tell you why they are unable to receive our emails, please get in touch with our Support team and we'll see what is going on. They may have blocked us, their inbox may be full, or they may have been put on the so-called "bounce list". Your recipient could not receive our email.Also, make sure there are no spaces at the beginning or end. Make sure you double-check the spelling of the email address you've entered. The email address was misspelled or does not exist.So you sent a transfer and everything went well, but after it was sent successfully you received an email from us saying "oops, something went wrong" and your transfer could not be sent to the recipient? Here's what that means: I received an email saying my transfer could not be sent to the recipient Turn them off one by one to see if they are causing your issue. Please check your firewall, anti-virus, VPN, and browser extensions (including ad-blockers). Something may be blocking your transfer from uploading.Try using a different up-to-date browser, or try your browser's incognito/private mode.If you're sending a lot of files at once, please zip your files first.Check that there are no files with the same filename in the transfer, and make sure the names are shorter than 255 characters.Check to see if the file is still open in an application while you’re uploading it.Make sure the files are on your local drive and not on an external hard drive, USB stick, or saved in the cloud.Make sure you have a stable internet connection and that your device does not go into sleep mode.If you're using one of our mobile apps or the Mac app, make sure they are updated to the latest version. Always ensure that your Operating System and browser are up-to-date.Restart your computer or mobile device and your router/modem for a fresh start.If you are using a company computer or network, please contact your IT department to make sure there are no issues on their end and make sure our service isn’t blocked or interfered with.something went wrong" error message? That sounds like something is interfering with your upload. So your transfer is stuck at a certain percentage while uploading, it's stuck in the finalizing stage, or it immediately showed the "Hmm. something went wrong" error when uploading My transfer is stuck while uploading / I got the "Hmm. The upload speed is slower than expected.The recipient did not receive my transfer.I received an email saying my transfer could not be sent to the recipient.My transfer is stuck while uploading / I got the "Hmm. ![]() Oh no! You got some issues when trying to send a transfer? Let's go over what could be wrong here. ![]()
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